Setting high quality standards and striving for continuous improvement and quality assurance.
works meticulously, makes very few mistakes
demonstrates exemplary high-level behavior
delivers high quality work
adheres to prescribed quality standards
regularly checks whether his/her work meets prescribed quality standards
regularly asks for feedback regarding quality
corrects mistakes when they become evident
takes direct action in order to ensure his/her quality of work
encourages others to take quality into account
deals with complaints constructively to make sure they do not reappear
regularly checks whether the work of others or team members is up to prescribed quality standards
encourages the team to enhance their quality of work
indicates clearly and specifically what level of quality is expected
makes sure that the organization's quality standards are taken into account in all management proposals
encourages and stimulates others to enhance the quality of their services, products and/or work processes
sees opportunities to increase quality
proposes systems and procedures focused on enhancing the level of quality
allocates means and time within the organization to address and work on quality issues
Focus on Quality can be easily developed if the candidate has a more than average score (7,8,9) on the drives Conformity and Order & structure and a less than average score (1,2,3) on the drive Variety.
How do you check your or other people’s work for mistakes? When did you last do so? How did you do that? Which mistakes did you find?
Could you give an example of a situation in which many data needed to be processed? How did you do that? Which mistakes did you find afterwards?
Have you ever performed a task in which it was important to be meticulous and impeccable? Could you give an example?
What do you do in your work in order to avoid making mistakes?
Are you critical in relation to your work? How das it show?
Ask your customers whether they are satisfied with the services you have provided.
Constantly evaluate the quality of your services.
Ask a colleague to check the quality of your work.
Resist the temptation to finish work off quickly; quality is more important than quantity.
Write appointments down.
Regularly check the candidate’s work for accuracy together with him.
Review your candidate’s work with him and see if you can make him think of a way to improve that work next time.
Give your candidate ample time to finish his work so he does not feel forced to finish it in a hurry.
Ask the candidate to keep a detailed diary of what he did over the last week. Discuss the results. What did he spend too little or too much time on? Is there a pattern? Which distractions can be eradicated and how?
Investigate with the candidate what he can learn in terms of planning and organizing from his own work and, when appropriate, that of others.